2022 Annual Meeting


ANNUAL MEETING

Join us at the Sheraton Pittsburgh Hotel at Station Square, 300 W Station Square Dr, Pittsburgh, PA 15219 for our Annual Meeting on October 16-18, 2022.

ABOUT THE EVENT

You’ll receive the best practices to help your company grow in the teleservices industry.

The 2022 Annual Meeting is co-hosted by GLTSA – Great Lakes TeleServices Association & ASTAA – Atlantic States Telephone Answering Association. This year we are coming to Pittsburgh, PA on October 16-18, 2022. Come prepared to face new business insights and training concepts from acclaimed speakers.

KEYNOTE SPEAKERS

Listen, Learn & Get Inspired!

Mike Schmidtmann

How to Hire and Retain the Right Talent for Your Business

Adam McCampbell

Hiring Practices, Profiling & Retention

David Spire

CyberSecurity & Remote Workforce

EVENT SCHEDULE

Don’t miss a topic from the event!


SUNDAY, OCTOBER 16th

  • 11:00 AM – 1: 30 PM | TASbiller Cloud Training & Demonstration | Randy Ripkey

  • 2:00 PM – 5:00 PM | Pre-Conference Event: Spiral Bar at Rivers Casino

  • 6:30 PM – 8:00 PM | Opening Reception – Sponsored by Amtelco

MONDAY, OCTOBER 17th

  • 8:00 AM – 9:00 AM | Breakfast & Networking

  • 9:00 AM – 9:15 AM | Welcome & Introductions | ASTAA & GLTSA Presidents

  • 9:15 AM – 10:30 AM | How to Hire and Retain The Right Talent for your Business | Mike Schmidtmann

  • 10:30 AM – 10:45 AM | Break

  • 10:45 AM – 12:00 PM | How to Hire and Retain The Right Talent for your Business | Mike Schmidtmann

  • 12:00 PM – 1:00 PM | Lunch & Networking

  • 1:00 PM – 2:00 PM | Company Culture – It’s The Journey Not The Destination | Barb Ireland

  • 1:00 PM – 2:00 PM | Hiring Workshop | Mike Schmidtmann

  • 2:00 PM – 2:30 PM | How Supervisors Can Impact the Bottom Line | Marily Landis

  • 2:00 PM – 2:30 PM | Staff Retention through Pay, Perks & Benefits | Open Forum

  • 2:30 PM – 3:00 PM | Association Business Meetings | ASTAA & GLTSA

  • 3:00 PM – 3:15 PM | Break

  • 3:15 PM – 4:00 PM | Vendor Spotlight

  • 4:00 PM – 5:00 PM | Vendor Wine/Cheese Tasting

TUESDAY, OCTOBER 18th

  • 8:00 AM – 9:00 AM | Breakfast & Networking

  • 9:00 AM – 10:00 AM | Hiring Practices, Profiling & Retention | Adam McCampbell – Relevant Workshop

  • 10:00 AM – 11:00 AM | CyberSecurity & Remote Workforce | David Spire – Entech

  • 11:00 AM – 11:15 AM | Break

  • 11:15 AM – 12:00 PM | Roundtables: Hybrid Workplace, Employee Engagement, Pro/Con of IM

  • 12:00 PM – 1:00 PM | Optional Networking Lunch

*Schedule is subject to change.

PRICING

Reserve your spot at the annual meeting!

$349
  • Expires Monday September 12, 2022

HOTEL INFORMATION

Don’t forget to reserve your hotel room!

Sheraton Pittsburgh Hotel
at Square Station

300 W. Station Square Dr.
Pittsburgh, Pennsylvania 15219

Reserve your room online!
Group Pricing starting at $149.00 per night.

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Contact Us

GLTSA
Great Lakes TeleServices Association

800.483.4135
3500 Vicksburg Lane #409 Minneapolis, MN 55447-1334

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