GLTSA Policies & Terms
Website Privacy Policy
Last Updated: July 14, 2026
The Great Lakes TeleServices Association (“GLTSA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit GLTSA.org, communicate with us, become a member, register for an event, or otherwise interact with GLTSA.
Information You Provide
We may collect information that you voluntarily provide, including:
- Your name, job title, company, and business affiliation
- Mailing address, email address, and telephone number
- Membership application and renewal information
- Conference, meeting, webinar, and event registration information
- Vendor, exhibitor, and sponsorship information
- Billing, invoice, and transaction information
- Dietary restrictions, accessibility requests, or other event-related needs that you choose to provide
- Survey responses, nominations, applications, and scholarship information
- Messages and information submitted through contact forms or email
- Newsletter and communication preferences
- Photographs, logos, advertisements, biographies, and other materials submitted for association or event use
Please do not submit sensitive personal information that GLTSA has not specifically requested.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser type and operating system
- Device type
- Pages visited and links selected
- Date and time of access
- Referring website
- General geographic location derived from an Internet Protocol address
- Cookie and similar technology identifiers
This information helps us operate, secure, maintain, and improve the website.
How We Use Information
GLTSA may use information to:
- Process membership applications and renewals
- Administer conferences, meetings, webinars, and other programs
- Process vendor registrations and sponsorships
- Process payments and issue invoices, receipts, and confirmations
- Communicate with members, attendees, vendors, sponsors, speakers, applicants, and other interested parties
- Provide association news, educational information, event announcements, and membership communications
- Respond to questions, requests, and inquiries
- Maintain membership and association records
- Prepare event materials, attendee credentials, directories, programs, and recognition
- Improve the website, forms, communications, programs, and member experience
- Protect the security and integrity of GLTSA systems
- Prevent fraud, misuse, and unauthorized activity
- Comply with legal, regulatory, tax, accounting, insurance, and contractual requirements
- Enforce GLTSA policies and protect the rights, safety, and property of GLTSA and others
We will not use information for materially different purposes without providing appropriate notice when required.
Cookies and Website Analytics
GLTSA.org may use cookies and similar technologies to operate the website, remember user preferences, measure website activity, maintain security, and understand how visitors use the site.
Cookies may include:
- Necessary cookies required for website functionality and security
- Preference cookies that remember website selections
- Analytics cookies that help us understand website traffic and performance
- Cookies placed through embedded videos, social-media tools, accessibility tools, forms, or other third-party content
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect how some website features function.
Where required, GLTSA may provide a cookie notice or consent tool that allows visitors to manage nonessential cookies.
How We Share Information
GLTSA may share information in limited circumstances, including with:
Service Providers
We may provide information to companies that perform services on our behalf, such as:
- Website hosting and maintenance
- Online forms and registration services
- Payment processing
- Email distribution
- Data storage
- Accounting and administrative support
- Event planning and management
- Website analytics
- Accessibility and security services
These providers may access information only as reasonably necessary to perform services for GLTSA and are subject to their own privacy and security obligations.
Event-Related Recipients
We may share limited information with hotels, venues, caterers, speakers, event contractors, and other providers when necessary to administer an event or fulfill a request.
Attendee names, titles, and company affiliations may be included on badges, attendee lists, programs, directories, or event platforms when disclosed during registration. GLTSA will not provide personal contact information to sponsors for their independent marketing unless that practice is clearly disclosed and an appropriate choice is provided.
Legal and Safety Purposes
We may disclose information when reasonably necessary to:
- Comply with a law, subpoena, court order, or lawful governmental request
- Investigate fraud, misuse, or security incidents
- Enforce an agreement or GLTSA policy
- Protect the rights, property, safety, or security of GLTSA, its members, event participants, or others
Organizational Changes
Information may be transferred as part of a merger, restructuring, asset transfer, or other organizational change, subject to applicable legal requirements.
No Sale of Personal Information
GLTSA does not sell personal information for monetary compensation.
Membership, Event and Payment Information
GLTSA may collect information through membership, conference, vendor, sponsorship, scholarship, survey, and other forms. Some forms may be hosted by third-party form providers, such as Jotform.
When you make an online payment, payment information may be transmitted directly to a third-party payment processor. Payment processors handle payment information under their own privacy policies and security practices. GLTSA does not intentionally store complete payment-card numbers on GLTSA.org.
Information submitted through an event or membership form may be used to administer the applicable program, communicate with the registrant, process payments, prepare materials, accommodate disclosed needs, and maintain association records.
Email Communications
GLTSA may send administrative and transactional communications relating to memberships, registrations, invoices, events, programs, applications, and requests.
GLTSA may also send newsletters, event announcements, educational information, and other association communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from promotional communications will not prevent GLTSA from sending necessary administrative messages concerning a membership, registration, payment, or transaction.
Data Retention and Security
GLTSA retains information for as long as reasonably necessary to:
- Fulfill the purpose for which it was collected
- Administer memberships and programs
- Maintain financial and organizational records
- Resolve disputes
- Enforce agreements
- Satisfy legal, tax, accounting, insurance, and reporting obligations
GLTSA uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, electronic transmission, or storage system can be guaranteed to be completely secure. Visitors should use care when transmitting information electronically.
When information is no longer reasonably needed, GLTSA may delete, anonymize, or securely dispose of it in accordance with applicable requirements and internal practices.
Your Privacy Choices and Requests
You may contact GLTSA to request that we:
- Correct inaccurate contact information
- Update your communication preferences
- Remove you from a promotional mailing list
- Provide information about the personal information GLTSA maintains about you
- Delete information, when deletion is reasonably possible and not prohibited by legal, contractual, financial, or recordkeeping requirements
GLTSA may need to verify your identity before completing a privacy request. Verification will be proportionate to the nature of the request and the information involved. Please do not send Social Security numbers, copies of Social Security cards, birth certificates, passports, or complete financial-account information unless specifically requested through a secure method and legally necessary.
Some information may be retained when required for financial, tax, legal, fraud-prevention, insurance, dispute-resolution, or legitimate organizational purposes.
Cookie preferences may also be managed through your browser or any cookie-management tool made available on the website.
Children’s Privacy
GLTSA.org and GLTSA programs are intended for business professionals and are not directed to children under 13.
GLTSA does not knowingly collect personal information online from children under 13. If GLTSA learns that it has collected personal information from a child under 13 without appropriate authorization, it will take reasonable steps to delete the information.
A parent or legal guardian who believes a child has provided personal information may contact GLTSA using the information below.
External Links and Social Media
GLTSA.org may contain links to websites operated by hotels, event venues, vendors, sponsors, social-media platforms, payment processors, form providers, and other third parties.
GLTSA does not control the privacy or security practices of independently operated third-party websites. Visitors should review the privacy policies of those services before providing information.
Social-media buttons, embedded content, videos, and widgets may allow third parties to collect information about website activity. Your interaction with those features is governed by the privacy practices of the company providing the feature.
International Visitors
GLTSA is based in the United States. Information collected through GLTSA.org or GLTSA-operated forms may be processed and stored in the United States.
Visitors accessing the website from outside the United States understand that privacy and data-protection laws in the United States may differ from those in their country.
Where applicable law provides additional privacy rights, GLTSA will address qualifying requests in accordance with those requirements.
Changes to This Policy
GLTSA may update this Privacy Policy periodically to reflect changes in our website, services, programs, technology, service providers, or legal obligations.
The “Last Updated” date at the top of the policy will identify the most recent revision. When appropriate, GLTSA may provide additional notice of material changes through the website or other communication channels.
Continued use of the website after an update does not waive any rights that cannot legally be waived.
Great Lakes TeleServices Association
P.O. Box 583
Freeport, Illinois 61032
Email: brianna@c2omanagement.com
Please include “Privacy Request” in the subject line.
Delegate Event Registration Policies
These policies apply to delegates, attendees, guests, speakers registering as attendees, and other participants attending GLTSA conferences, meetings, and events. Additional terms may apply to vendors, exhibitors, and sponsors as described in the Vendor & Sponsorship Policies below.
Effective Date: July 2026
Event registration is not confirmed until the completed registration form and full payment have been received.
Organizations requesting an invoice must submit payment by the due date shown on the invoice. GLTSA reserves the right to cancel unpaid registrations if payment is not received by the stated deadline.
A 3% convenience fee may apply to credit card payments.
Cancellation requests must be submitted in writing to GLTSA.
Cancellations received on or before September 1, 2026, will receive a refund, less a $75 administrative fee.
Cancellations received after September 1, 2026, are nonrefundable.
A registration may be transferred to another individual from the same organization at no additional charge. Substitution requests should be submitted to GLTSA before the event whenever possible.
GLTSA reserves the right to change the conference schedule, speakers, sessions, activities, meals, location, format, or other event details when circumstances require.
Changes to individual speakers, sessions, activities, or schedules do not qualify the registrant for a refund.
If GLTSA cancels the entire event, registration fees will be refunded or, with the registrant’s agreement, credited toward a future GLTSA event.
If an event is postponed or rescheduled, registrations will normally transfer to the new date. GLTSA will provide additional options when the revised event details are announced.
GLTSA is not responsible for airfare, lodging, ground transportation, lost wages, or other expenses incurred by attendees.
Attendees are responsible for making and canceling their own hotel and travel arrangements.
Canceling an event registration does not automatically cancel a hotel reservation. Hotel reservations are subject to the hotel’s separate cancellation policies.
Registered attendees may send another representative from the same organization in their place.
The substitute attendee must provide any information reasonably required to update the registration, badge, dietary requests, accessibility arrangements, and event records.
GLTSA will make reasonable efforts to accommodate dietary restrictions and accessibility requests submitted by the registration deadline.
GLTSA cannot guarantee that requests submitted after the stated deadline can be accommodated. Attendees with severe food allergies or other significant needs should contact GLTSA directly before the event.
Attendees are expected to conduct themselves professionally and respectfully toward other attendees, speakers, vendors, sponsors, venue employees, and GLTSA representatives.
GLTSA reserves the right to remove an attendee whose behavior is disruptive, unsafe, discriminatory, harassing, threatening, or otherwise inconsistent with the professional nature of the event. No refund will be provided when an attendee is removed for violating these expectations.
GLTSA may photograph or record portions of its conferences and events for association communications, educational materials, websites, social media, and future event promotion.
By attending, participants acknowledge that they may appear incidentally in photographs or recordings. Anyone with concerns should contact GLTSA before the event.
Attendees may not record presentations or distribute presentation materials without permission from GLTSA and the applicable presenter.
Attendees are responsible for their own personal belongings. GLTSA and the event venue are not responsible for lost, stolen, or damaged property, except as required by law.
Attendees are responsible for evaluating their own travel and participation needs and for following applicable venue, safety, and public-health requirements.
Conference badges and registrations may not be shared between multiple individuals.
Only registered attendees may participate in conference sessions, meals, receptions, and other activities unless GLTSA has specifically authorized guest participation.
Vendor & Sponsorship Policies
These additional policies apply to exhibitors, vendors, sponsors, GLTSA On Tour participants, and organizations purchasing promotional opportunities at GLTSA conferences and events. Vendors and sponsors are also subject to the applicable Delegate Event Registration Policies above.
Effective Date: July 2026
Registration and sponsorship selections are not confirmed until full payment has been received. Opportunities are available on a first-paid, first-confirmed basis.
Organizations requesting an invoice must submit payment by the due date shown on the invoice. GLTSA reserves the right to release unpaid registrations or sponsorship opportunities if payment is not received by the stated deadline.
A 3% convenience fee may apply to credit card payments.
All vendor registrations, sponsorships, promotional materials, and displays are subject to approval by GLTSA. GLTSA reserves the right to decline or cancel participation if an organization, product, service, display, or promotional message is determined to be inconsistent with the mission, values, or interests of the association or its members.
If GLTSA declines an application before the conference, payments made for the declined registration or sponsorship will be refunded.
Vendor registration and sponsorship cancellations must be submitted in writing.
Cancellations received on or before September 1, 2026, will receive a refund, less a $75 administrative fee.
Cancellations received after September 1, 2026, are nonrefundable. Registrations may be transferred to another representative from the same organization at no additional charge.
Sponsorship payments are nonrefundable once sponsor recognition, promotional placement, printing, signage, or other sponsorship benefits have begun.
Sponsorship opportunities are limited and are awarded on a first-paid, first-confirmed basis.
GLTSA will make reasonable efforts to provide all advertised sponsorship benefits. If a sponsored event, meal, break, or activity is changed or canceled, GLTSA may provide a comparable sponsorship benefit or promotional opportunity of similar value.
Sponsorship purchases do not include conference registration unless specifically stated in the sponsorship description.
Sponsors and vendors are responsible for submitting logos, advertisements, literature, and other promotional materials by the deadlines provided by GLTSA.
Materials received after the deadline may not be included in signage, printed materials, attendee folders, emails, the conference website, or other promotional placements. No refund will be issued for benefits that cannot be completed because materials were submitted late or did not meet the requested specifications.
GLTSA reserves the right to reject materials that are inappropriate, misleading, offensive, or inconsistent with the association’s mission.
Organizations participating through GLTSA On Tour or purchasing a literature insert are responsible for shipping materials to the location and by the deadline provided by GLTSA.
GLTSA is not responsible for materials that arrive late, are damaged during shipping, or are delivered to an incorrect location.
Unless prior arrangements are made, unused materials may be discarded following the conference and will not be returned.
Vendors and sponsors must conduct themselves professionally and comply with all conference venue requirements, GLTSA policies, and applicable laws.
Displays and promotional activities must remain within the assigned vendor space and may not obstruct aisles, neighboring exhibits, conference activities, or venue operations.
GLTSA reserves the right to remove any display, material, or representative whose conduct is disruptive, inappropriate, unsafe, or inconsistent with the professional nature of the conference. No refund will be provided in these circumstances.
Vendors and sponsors are responsible for their own equipment, displays, products, promotional materials, and personal property.
GLTSA, its representatives, and the conference venue are not responsible for loss, theft, damage, injury, shipping delays, or other expenses related to vendor participation, except as required by law.
Vendors are responsible for any damage caused by their representatives, equipment, or displays.
By registering as a vendor or sponsor, the organization grants GLTSA permission to use its company name, logo, and submitted promotional materials for conference-related recognition, signage, websites, emails, social media, printed materials, and post-event communications.
GLTSA reserves the right to modify the conference schedule, speakers, activities, location, format, or other event details when circumstances require.
If the conference is canceled by GLTSA, registration fees and sponsorship payments will be refunded or credited toward a future GLTSA event. GLTSA is not responsible for travel, lodging, shipping, production, or other expenses incurred by vendors or sponsors.
Questions regarding these policies or vendor and sponsorship participation may be directed to GLTSA at brianna@c2omanagement.com.