Preferred Vendor

Amtelco

Designing contact center software that's build on continued innovation and backed by strong tradition.

Vendor Overview

For over 45 years, Amtelco has been a reliable and trusted partner, providing comprehensive communication software for call centers and contact centers around the world. Amtelco’s extensive first-hand history in the telecommunications industry ensures customers have the features required to meet or exceed their needs and provide first-class services for their clients. Amtelco works closely with each customer, helping them design a customized software solution, and has a reputation for complete, professional system support, offering training, installation, and technical support staff on-call on a 24-hour basis.Amtelco continues to develop innovative features and products to help customers succeed and profit.

Learn More

Vendor Features

Key Features

Contact Center Software

Amtelco has your CCaaS (Contact Center as a Service) software for both on-site and cloud-based communication solutions, using the efficient Genesis platform to streamline communications and workflows that are designed to eliminate errors and improve the customer experience.

Agent Services

Amtelco’s on-site and remote agent software helps eliminate errors, improve efficiency, and simplify call handling, helping you increase customer satisfaction. The intuitive software-based agents are smarter, faster, and offer instant access to any needed information.

Call Metrics for QA

The secure, cloud-based Active Insights platform provides instant access to call, message, and speech analytics. Quickly locate a specific call using detailed search criteria for calls, and review automated call scoring scripts which give unbiased feedback to agents.

Ready to get Stated?

Discover software and services that will enhance your team's output and elevate the satisfaction of your customers. Collaborate with exceptional vendors to unleash your business's full potential.

Learn More