Preferred Vendor


Designing contact center software that's build on continued innovation and backed by strong tradition.

Vendor Overview

For over 45 years, Amtelco has been a reliable and trusted partner, providing comprehensive communication software for call centers and contact centers around the world. Amtelco’s extensive first-hand history in the telecommunications industry ensures customers have the features required to meet or exceed their needs and provide first-class services for their clients. Amtelco works closely with each customer, helping them design a customized software solution, and has a reputation for complete, professional system support, offering training, installation, and technical support staff on-call on a 24-hour basis.Amtelco continues to develop innovative features and products to help customers succeed and profit.

Vendor Features

Key Features

Contact Center Software

Amtelco has your CCaaS (Contact Center as a Service) software for both on-site and cloud-based communication solutions, using the efficient Genesis platform to streamline communications and workflows that are designed to eliminate errors and improve the customer experience.

Agent Services

Amtelco’s on-site and remote agent software helps eliminate errors, improve efficiency, and simplify call handling, helping you increase customer satisfaction. The intuitive software-based agents are smarter, faster, and offer instant access to any needed information.

Call Metrics for QA

The secure, cloud-based Active Insights platform provides instant access to call, message, and speech analytics. Quickly locate a specific call using detailed search criteria for calls, and review automated call scoring scripts which give unbiased feedback to agents.

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Preferred Vendors

Trusted Vendors in the Industry

With proven track records of success, you can trust these experts to deliver the results you need for your business.